What should I do if I received the wrong item or an incomplete order?

Receiving the wrong item or an incomplete order is certainly not the experience we want you to have. If this happens, please contact us immediately. Our customer support team will work diligently to resolve the issue as quickly as possible. We will arrange for the incorrect item to be returned at our expense and ensure that the correct item or missing parts of your order are sent out promptly.

In such situations, we also conduct an internal review to understand how the mistake occurred and to prevent similar issues in the future. Your satisfaction is our priority, and we will take all necessary steps to rectify any errors in your order with minimal inconvenience to you.