What measures does UrbToy take to guarantee the authenticity of its products?

UrbToy’s commitment to authenticity is unwavering. We understand that the value of a collectible is intrinsically linked to its authenticity, which is why we have implemented a comprehensive verification process for every item that passes through our doors. Our team of experts, with years of experience in the art toy industry, conducts a multi-point inspection on each collectible.

The process begins with a physical inspection, where items are examined for the correct markings, materials, and craftsmanship expected of genuine pieces. We compare each collectible against manufacturer specifications and, when available, utilize serial numbers and artist signatures as additional proof of authenticity. Our experts are trained to identify the subtle nuances that distinguish real collectibles from replicas.

For added assurance, we maintain a proprietary database of known fakes and their common characteristics, which is continually updated to stay ahead of counterfeit trends. We also engage with a network of external authenticators for second opinions on particularly rare or high-value items.

In the rare event that the authenticity of an item is challenged, we offer a full investigation and, if necessary, a refund. Our goal is to foster trust and confidence with our customers, ensuring that they can shop with the knowledge that authenticity is not just promised but guaranteed.