Shipping Policy
Last updated: May 12, 2017
Thank you for visiting and shopping at UrbToy.com. The following terms and conditions constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time: All orders are processed within 6-8 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates: Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur.
International Shipping Policy
We offer international shipping service. Please note that the prices listed on our website may not include international shipping costs, customs duties, and taxes. These additional charges will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. UrbToy is not responsible for these charges if they are applied and are your responsibility as the customer.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
UrbToy is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). The prices listed on our website may not include these additional charges.
Damages
UrbToy is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
Contact Us
If you have any questions about this Shipping Policy, please contact us:
- By email: [email protected]
- By visiting this page on our website: https://urbtoy.com/contact-us
