What should I do if I receive a damaged item?

Receiving a damaged item can be a distressing experience, especially when it involves a collectible you’ve been eagerly anticipating. If you find yourself in this unfortunate situation, please reach out to our customer support team within 48 hours of delivery. We request that you provide photographic evidence of the damage so that we can assess the situation accurately. Upon review, we will guide you through the process of returning the damaged item and discuss the options available to you, which may include a replacement or a refund. Our goal is to resolve such issues swiftly and satisfactorily, ensuring that your experience with UrbToy remains positive, even when faced with unexpected challenges. Our dedication to customer satisfaction means that we will work tirelessly to rectify any issues with damaged goods, maintaining the trust and confidence you have placed in us.