How can I be sure that the collectible I’m purchasing hasn’t been previously owned or used?

At UrbToy, we understand the importance of condition and history when it comes to collectibles. We ensure that every item listed as new on our platform is exactly that—brand new, never previously owned, and in mint condition. Our procurement process is designed to source items directly from manufacturers or authorized dealers, and we conduct thorough checks to confirm that each item is in its original packaging with no signs of prior use.

For items that are part of a secondary market purchase, we are transparent about the item’s condition and history. Each collectible is accompanied by a detailed description and high-resolution images that accurately represent the item’s current state. We also provide a condition grading system and a provenance report for pre-owned items, detailing their ownership history and any previous display or use.

Our customer service team is available to answer any questions regarding the history and condition of our products. We encourage our customers to reach out if they have specific requirements or concerns about the items they wish to add to their collections.