How do you ensure the quality of the products you source?

UrbToy is committed to delivering only the highest quality products to our customers. Our sourcing process is meticulous, involving several layers of quality checks. We source directly from reputable manufacturers and authorized dealers to ensure that every item is authentic and in pristine condition. Upon arrival at our facility, each product undergoes a thorough inspection by our expert team, who are trained to identify any discrepancies in quality or authenticity.

We also keep a close eye on the storage and handling of our products. Our warehouse is climate-controlled to preserve the integrity of the collectibles, and we handle each item with the utmost care, using gloves and protective materials. This attention to detail extends to our packaging process, ensuring that items are securely packed to prevent any damage during transit.

Our commitment to quality doesn’t end with the sale. We offer a satisfaction guarantee and are ready to address any concerns post-purchase. We believe that our rigorous approach to quality assurance sets us apart and gives our customers the confidence to build their collections with us.