What happens if a product’s authenticity is in question after purchase?

UrbToy takes the authenticity of our products very seriously. In the rare event that a product’s authenticity is questioned after purchase, we have a robust process in place to address the concern. Customers are encouraged to reach out to our customer service team immediately if they have any doubts about the authenticity of their purchase.

Upon receiving a query, we initiate a comprehensive review process. This may involve consulting with our network of experts, examining the product in question, and reviewing our sourcing records to trace the product’s journey to our shelves. If necessary, we may also engage third-party authentication services to provide an independent assessment.

If a product is determined to be inauthentic, we will take immediate action to rectify the situation. This includes offering a full refund to the customer, removing any similar products from our inventory, and conducting a thorough investigation to prevent future occurrences. Our goal is to ensure that our customers have absolute confidence in the legitimacy of their purchases from UrbToy.