What is the procedure for a refund on a returned item?

We understand that sometimes a product may not meet your expectations, and we’ve established a refund procedure that is transparent and customer-centric. If you decide to return an item, here’s what you can expect: once we receive the returned item at our facility, our team will conduct a thorough inspection to confirm its condition. Provided the item is returned within the stipulated timeframe and in its original condition, we will process your refund promptly.

The refund will be credited back to your original payment method, and you will receive an email notification confirming the transaction. Typically, the refund is processed within 7-10 business days after we receive the returned item. Please note that while the cost of the item and any taxes paid will be fully refunded, original shipping charges are non-refundable unless the return is due to an error on our part. We aim to make the refund process as smooth as possible, and our customer support team is always on hand to answer any queries you may have regarding your refund.