How do I receive assistance if I’m having trouble with the online return process?

If you encounter any issues with the online return process, UrbToy’s customer support team is here to help. We offer several ways to get in touch with us for assistance. You can reach out via our customer service email, use the live chat feature on our website, or call our dedicated support hotline. Our team is trained to resolve any issues you may face swiftly and efficiently.

When contacting us for help, please have your order details ready, including your order number and the specific nature of the problem you’re encountering. This information will allow us to assist you more effectively. We can guide you through the return process step by step, address any technical issues, and ensure that your return is processed correctly.

We are committed to providing a hassle-free return experience and are available to support you during our business hours. For the most immediate assistance, we recommend using our live chat or phone support. For less urgent inquiries, our email support team will respond within one business day.