How do I initiate a warranty claim for my collectible?

When you invest in a collectible from our store, you’re not just purchasing a piece of art; you’re also receiving our promise of quality and longevity. If you encounter any issues with your collectible that you believe are covered under our warranty, initiating a claim is a straightforward process designed to be as hassle-free as possible.

First, gather all necessary information regarding your purchase. This includes your order number, a detailed description of the issue, and clear photographic evidence of the defect. Email this information to our customer support with the subject line “Warranty Claim.” Our dedicated team will review your claim, typically within 2-3 business days, and provide you with the next steps. If your claim is approved, we will guide you through the process of returning the defective item and arranging for a replacement or repair. We strive to handle all warranty claims with the utmost care and efficiency, ensuring that your satisfaction and the integrity of your collection remain our top priorities.