Product Sourcing & Authenticity
Insights into how we source our products, our direct partnerships with brands, and the rigorous verification process for ensuring authenticity.
- How does UrbToy source its Bearbrick and KAWS collectibles?
- What measures does UrbToy take to guarantee the authenticity of its products?
- Do you have exclusive partnerships with any brands or artists?
- How can I be sure that the collectible I’m purchasing hasn’t been previously owned or used?
- How do you ensure the quality of the products you source?
- Are the products new or pre-owned?
- What happens if a product’s authenticity is in question after purchase?
- How do I receive assistance if I’m having trouble with the online return process?
- Do you provide a prepaid return label for international returns?
- What is your policy on partial returns for bundle deals?
